Whether we like it or otherwise, the holiday season are here! While we all would want to think from the holidays like a happy and cheerful time, as salon and spa company owners we all know that it may also mean a time of high stress. Vendors are coming at us by any means different directions asking us to purchase more inventory to promote as gifts. Clients are clamoring to penetrate for the next appointment. Weather disruptions often play havoc on our buisness hours and the list goes on and on.
Additionally, we also have the whole personal agendas which come during holiday time, like buying presents to a family event and friends, entertaining along with the likes. As we move into the vacations, here are a few professional and personal pointers to hold you level-headed and calm from the salon or spa in 2010.
Don’t just forget about your team
How are you showing appreciation on your team in the holidays? After all, they’re the approaches making unexpected things happen on a daily basis. You can get really creative and yes it doesn’t ought to cost a ton of money. How about hiring massage therapist ahead in and offer chair massages for the team? Or why not consider hosting a cheerful hour (I would recommend limiting it to a hour) following a busy day with fun cocktails and appetizers?
Sometimes ordering pizza using a busy day go a long way showing appreciation to your team. You’ll find instant gratification and joy once you give back.
Learn to reply on your systems during stressful times. After all, that’s what they’re for. I find that most salon and spa owner’s consider adding more “stuff” because of their teams to do over the holidays which just creates more stress. If you’ve worked hard through the year to implement systems (ie. pre-booking, retail, and customer support), then all you must do is give attention to them over the holidays. It’s stressful enough going through the holidays. Now’s not time to recreate new systems. Now IS enough time to depend on your systems, target on them, and still have conversations around systems within your huddles and staff meetings using your team.
Take a proactive way of managing your appointment book. Hopefully the phones are ringing off the beaten track, if they are, your booking approach is only competitive with your guest care team. Reiterate for a guest care team the need for booking today, before tomorrow, recently before in the near future and so on. Don’t be scared to call complaintant who’s already around the books and enquire in the future in quarter-hour earlier to be able to accommodate another guest that is trying to go into.
If you ever have days where your appointment book is affected by last minute cancellations, call several clients who're booked later inside the week and invite them into the future in earlier.
Celebrate small wins
Positive energy creates more positive energy. Many salon and spa owners tend to concentrate on what would need to happen, or where opportunities are increasingly being missed. While this is important, your team is absolutely motivated whenever they hear their leader dealing with the good things these are doing now. And no matter how bad things may well be, there’s always something good happening within your company. If you have a team member which in fact had better-than-normal pre-booking using a given day, show appreciation by thanking them for his or her strong performance. To add greater impact, acknowledge that performance before their peers. Did the group have set a business record for selling a number of holiday gift sets? Acknowledge it within a huddle by saying “Spectacular job guys!” or by allowing they to wear jeans. Your team must know that you’re paying attention to the excellent stuff too. Here are some more tips about leading your salon/spa team to victory in the holidays.
Take time yourself
When was the past time you took a full day off only to recharge? Your company is not going to go under with one day off. Clear your calendar. Turn off your phone, your iPad, plus your computer - and escape. Take most of these devices to operate and leaving them there if you are off. That way you can’t attempt to pick them high on your day off. You know what relaxes you most. If it’s a nice corner somewhere from the house which you could curl up and browse a book, then that’s list of positive actions. If you’re the kind that enjoys a massage or facial, then book that appointment today. (Just don’t book it at the salon/spa in case you offer those services!) The holidays don’t must be stressful. Hopefully you’ll implement some easy-to-do tips this current year and enjoy a much easier holiday season. Holiday cheers to you personally!